Terms of service

Please read these Terms carefully before subscribing. By placing an order for the Grymmsburg Letters you agree to be bound by them.

1. Who we are

The Grymmsburg Letters (“the Service”) is operated by Nuclear Bard S.R.L. (“we”, “us”, “our”), a limited liability company registered in Romania.

Registered office: Strada Nerva Traian Nr. 27-33, Birou Nr. 6, Sc. B, Etaj 1, Sector 3, Bucuresti, Romania

Trade Register no.: J2025087283001.   Sole registration code 52894345.

Contact: contact@thenuclearbard.com.

We are the seller and trader for the purposes of applicable European Union and Romanian consumer-protection legislation.

2. These Terms

These Terms & Conditions (“Terms”) govern your subscription to and purchase of the Service through thenuclearbard.com (“the Website”) and form a binding contract between you and us.

These Terms are provided in English; where we supply a translation and there is a conflict, the English version prevails, save that this does not deprive you of protections in your own language required by mandatory law.

Other materials (such as our FAQ) are provided for guidance only; in case of conflict, these Terms apply.

3. Definitions

“Dispatch” means the monthly parcel of printed materials sent to you under your Subscription.

“Subscription” means your recurring agreement to receive Dispatches under a chosen Tier.

“Tier” means a subscription level (as described on the Website) determining a Dispatch’s contents.

“Cycle” means the recurring billing and delivery period (monthly or, for annual plans, yearly).

“Consumer” means a natural person acting outside their trade, business, craft or profession.

4. Eligibility

You must be at least 18 years old and able to enter into a binding contract. The Service is offered for your personal, non-commercial use.

5. The Subscription

We provide a recurring subscription delivering a monthly physical Dispatch of printed materials across the Tiers described on the Website.

Contents are as described for your Tier at the time you subscribe. Because each Dispatch is produced to a theme, contents vary between Cycles, and we may substitute an item of equivalent nature and value where reasonably necessary.

6. Orders and formation of contract

Placing an order is an offer by you to subscribe. A binding contract is formed only when we send you an order/subscription confirmation by email.

If we cannot accept your order (for example, unavailability, a failed payment, or delivery being impracticable to your location), we will tell you and will not charge you, or will refund any amount taken.

7. Prices, taxes and payment

Prices are those displayed on the Website at the time you subscribe, in [EUR], and include applicable VAT unless stated otherwise.

For deliveries outside the European Union, import duties, taxes and customs charges may apply and are your responsibility.

Subscriptions are billed in advance on a recurring basis (monthly or annually, per your chosen plan) through our payment processor. By subscribing you authorise us to charge the applicable fee for each Cycle using your chosen payment method until you cancel.

If a payment fails, we may re-attempt it and/or suspend Dispatches until the amount due is paid.

8. Billing cycle and dispatch schedule

Each Dispatch is sent on or around the 13th day of the month.

If you subscribe before the 1st of a month, your first Dispatch is included in that month’s Cycle. If you subscribe on or after the 1st, your first Dispatch is sent in the following Cycle.

Your Subscription then renews and is billed on a recurring monthly or annual Cycle, according to your plan.

9. Duration, renewal and cancellation

Monthly plans continue until cancelled. Annual plans run for an initial term of 12 months and then renew automatically for successive 12-month terms unless cancelled before the renewal date.

You may cancel your Subscription at any time through your account [or by emailing us at the address in Section 24].

Cancellation takes effect at the end of the current paid Cycle. You retain the Dispatch(es) for the Cycle(s) already paid, and you will not be charged for the next Cycle provided you cancel before it begins. Because a Cycle enters preparation from the 1st of the month, a cancellation made on or after the 1st takes effect from the following Cycle.

Except where the law requires otherwise (see Sections 10 and 13), we do not provide refunds for a Cycle already begun.

This contractual right to cancel is separate from, and additional to, your statutory right of withdrawal in Section 10.

10. Your statutory right of withdrawal (14-day cooling-off period)

If you are a Consumer, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party you name (other than the carrier), acquire physical possession of the first Dispatch.

To exercise the right, you must inform us of your decision by a clear statement — by email to [address] or by post to the address in Section 1 — before the period expires. You may use the Model Withdrawal Form in the Annex, but this is not obligatory. Withdrawing from the contract ends your Subscription.

Effects of withdrawal: we will reimburse all payments received from you, including the standard delivery cost (but not any extra cost arising from your choice of a non-standard delivery method), without undue delay and no later than 14 days from the day we are informed. We will use the same means of payment you used, and you will incur no fees for the reimbursement.

We may withhold reimbursement until we have received the returned first Dispatch, or you have supplied proof of having sent it, whichever is earlier.

You must send back the first Dispatch without undue delay and no later than 14 days from the day you inform us of your withdrawal. You will bear the direct cost of returning it. You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exceptions: the right of withdrawal does not apply to goods made to your specifications or clearly personalised, or in the other cases excluded by applicable law.

11. Delivery

We ship worldwide via the Romanian postal service [Poșta Română] using standard international post.

We aim to deliver each Dispatch within 21 days and, in any event, within 30 days of the contract unless we agree otherwise. If we fail to deliver within 30 days, you may give us a further reasonable period; if we still fail to deliver, you may cancel the affected order and receive a refund, in accordance with the law.

To keep the cost of the Service fair, we use standard postal services, which do not provide tracking.

Risk of loss of, or damage to, a Dispatch passes to you when you (or a person you name) take physical possession of it.

For orders outside the European Union, you act as importer; any customs duties, taxes and related delays are your responsibility.

12. Lost, delayed or damaged Dispatches

If a Dispatch has not arrived within [30] days of sending, or arrives damaged, please contact us at [address] within a reasonable time. A photograph of any damage helps us resolve the matter more quickly.

Where a Dispatch is lost in transit or arrives materially damaged, we will — without prejudice to your statutory rights — resend it or provide a refund or credit, at our reasonable discretion.

Keeping your delivery address accurate and up to date is your responsibility. We are not liable for non-delivery caused by an incorrect or outdated address you provided, and may decline repeated free replacements where non-delivery is attributable to such an address.

13. Conformity of goods (legal guarantee)

We must deliver goods that conform with the contract. As a Consumer, you benefit from the legal guarantee of conformity under European Union and Romanian law: if goods are faulty, damaged or not as described, you are entitled to have them brought into conformity (repair or replacement), or to an appropriate price reduction or a refund, as provided by law, generally within two years of delivery.

These statutory rights are free of charge and are not affected or limited by these Terms.

14. Intellectual property

All content in the Dispatches and on the Website — including stories, artwork, the Grymmsburg setting, characters, names, logos and game materials — is owned by us or our licensors and protected by intellectual-property law.

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Dispatches for your own private, non-commercial enjoyment, including personal tabletop play.

You may not reproduce, distribute, resell, sub-licence, publicly perform, or create derivative works from the content for commercial purposes without our prior written permission.

Any reference to compatibility with a third-party game system is for information only and does not imply endorsement; all third-party trademarks remain the property of their respective owners.

15. Acceptable use

You agree not to misuse the Website or Service, not to infringe our or others’ rights, and not to resell or commercially exploit the Dispatches or their content.

16. Changes to the Service, Tiers, prices and Terms

We may change Dispatch contents, Tiers, prices, or these Terms. For an ongoing Subscription, we will give you reasonable advance notice — at least [30] days — of any material change or price increase, by email.

If you do not accept a change, you may cancel before it takes effect. Continuing your Subscription after the effective date constitutes acceptance. Price changes never apply retroactively to any Cycle already paid.

17. Availability and discontinuation

We may suspend or discontinue the Service, in whole or in part. If we permanently discontinue the Service and you have pre-paid for Dispatches not yet delivered, we will refund the unfulfilled portion.

18. Our liability to you

We do not exclude or limit our liability where it would be unlawful to do so — this includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for your mandatory statutory rights as a Consumer, including the legal guarantee of conformity.

Subject to the paragraph above, we are not liable for losses that were not reasonably foreseeable, nor for indirect or consequential loss, and our total liability arising out of or in connection with your Subscription is limited to the total amount you paid us in the 12 months preceding the event giving rise to the liability, except where the law provides otherwise.

Nothing in these Terms affects your statutory delivery and refund rights where the postal service delays or fails.

19. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including postal disruption, strikes, natural events, epidemics, war or governmental measures. If such an event continues for more than [30] days, either party may cancel affected orders, and we will refund any pre-paid, undelivered Dispatches.

20. Data protection

We process your personal data (such as your name, delivery address, email address and order details) as controller, in order to provide the Service, in accordance with the General Data Protection Regulation (EU) 2016/679 and our Privacy Policy [link].

The Privacy Policy explains the lawful bases for processing and your rights — including access, rectification, erasure, restriction, portability and objection — and how to exercise them.

21. Complaints and dispute resolution

If something is wrong, please contact us first at contact@thenuclearbard.com; we aim to resolve complaints promptly and fairly.

As a Consumer, you may also contact the Romanian National Authority for Consumer Protection (ANPC — www.anpc.ro) and, where available, use an alternative dispute resolution (ADR) entity to resolve the dispute out of court. Use of ADR is voluntary and does not affect your right to bring court proceedings.

22. Governing law and jurisdiction

These Terms and your Subscription are governed by the laws of Romania.

If you are a Consumer, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence, and you may bring proceedings before the courts of your place of residence. Where you are not a Consumer, the courts of Romania have exclusive jurisdiction.

23. General

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force.

These Terms, together with your order and our Privacy Policy, form the entire agreement between us regarding the Service.

Our failure to enforce a right is not a waiver of it.

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. You may not transfer your rights or obligations without our written consent.

We will send notices to the email address associated with your account.