Refund policy

Because the Grymmsburg Letters is a subscription of printed materials, returns arise mainly in two situations: your right to change your mind within 14 days, and Dispatches that arrive faulty, damaged, or do not arrive at all. This Part explains both, and how refunds are made.

Your 14-day right to change your mind

If you are a consumer, you have 14 days from receiving your first Dispatch to withdraw from your subscription for any reason.

Tell us within those 14 days by email at contact@thenuclearbard.com, or use the withdrawal form in our Terms & Conditions.

We refund everything you paid, including standard shipping, within 14 days of being informed. Withdrawing ends your subscription. Full detail is in Section 10 of our Terms & Conditions.

Faulty, damaged, or incorrect Dispatches

If a Dispatch arrives damaged or faulty, or is not what you ordered, contact us at the provided e-mail address within a reasonable time of receiving it. A photograph of the item and its packaging helps us resolve the matter quickly.

We will put it right — normally with a free replacement, or a refund or price reduction where appropriate — in line with your statutory legal guarantee of conformity, which generally lasts two years. For faulty or incorrect items we cover the return postage: we will arrange it or reimburse you.

You do not need to return a damaged item unless we ask you to.

Dispatches lost in transit

If a Dispatch has not arrived within [30] days of sending, please tell us. As we use untracked standard post (see Part Two), allow the full delivery window before reporting a loss.

Where a Dispatch is genuinely lost, we will resend it or provide a refund or credit, at our reasonable discretion and subject to your statutory rights.

We cannot be responsible for non-delivery caused by an incorrect or outdated address you provided; please keep your details current in your account.

What is not refundable

Simply changing your mind after the 14-day window. To stop future Dispatches, cancel your subscription (see our Cancellation Policy); this stops future billing but does not refund a Cycle already paid for or dispatched.

We do not offer part-refunds for the unused portion of a current annual term, except where the law requires it — for example, the 14-day right above, or faulty or lost Dispatches.

How and when we refund

Refunds are made to your original payment method, at no charge to you.

Withdrawal refunds are made within 14 days (subject to return or proof of posting, as above). Refunds for faulty goods are made without undue delay once agreed. Your bank or card provider may take a few extra days to show the refund.