Shipping policy

This Part explains where and how we send your Dispatches, how long they take, and what to expect at delivery.

Where we ship

We ship worldwide, by the Romanian postal service [Poșta Română], using standard international post.

When your Dispatch is sent

Each Dispatch is sent on or around the 13th of the month. If you subscribe before the 1st, your first Dispatch is included in that month’s Cycle; if you subscribe on or after the 1st, your first Dispatch is sent in the following Cycle.

Delivery times

We aim to deliver each Dispatch within 21 days of sending, and in any event within 30 days of the contract unless we agree otherwise. If we cannot, you have the refund rights set out in Part One and in our Terms & Conditions.

Delivery times vary by destination and by factors outside our control, such as customs and local postal performance.

Shipping costs

Shipping is included in the subscription price for all destinations. The total you see at checkout is the amount you pay to us plus the shipping fee incurred by the carrier.

Tracking

To keep the letters affordable, we send them by standard post, which does not include tracking. We are unable to provide a tracking number.

Customs, duties and import taxes

For deliveries outside the European Union, your parcel may be subject to import duties, taxes, or customs handling fees charged by the destination country. These are not included in our prices, are your responsibility, and may cause delays in customs. You act as the importer of record.

Risk and delivery

Risk of loss of, or damage to, a Dispatch passes to you when you, or a person you nominate, take possession of it.

Correct address and failed delivery

Please keep your delivery address accurate and up to date in your account. If a Dispatch is returned to us as undeliverable because of an incorrect address, we will contact you, and a re-send may incur a further shipping charge. We are not liable for non-delivery caused by address errors you provided.

Delays

Postal services can be disrupted by events beyond our control — peak periods, strikes, weather, or customs, among others. We will help where we can, but such delays do not affect your statutory rights